So my loss is your gain as I WARN YOU ALL that play in the casino. Not sure I have anywhere else to turn to at this point except sail all next year as choice (which will kill me). We are diamond and have truly loved all of our cruises over the years but to have them 'kick us to the curb' is mind blowing. Those that play I am sure you feel my pain as that thresh hold is what we all strive for. Being told we are wrong when I can honestly swear on my life that we are POSITIVE we where over 2500 points kills me. We live in Maine so we cant just drive to a cruise port and take a 3 day cruise to get my measly 8 points.Ī lot of you will think this is petty and we should get over it but in the end the benefits of being prime are pretty significant. We are both devastated and disappointed that they pretty much did'nt believe us at all. Bayleys office.įor my efforts I got a call saying I am out of luck and pretty much told me I have a few more weeks to get on another cruise to get those 8 points. I went through management, talked to 3 casino Reps and sent a very detailed letter to Mr. My point total was 1216 on the machine not even including my table play which was VERY MINIMAL. I am as anal as it comes about my points and I ALWAYS leave the ship following up with the casino host before I cash out my points on the final day to play on my machine.

I can tell you one thing and my wife will vouch for me. I was horrified to hear they had us down for 2492, 8 points short of prime which is the equivalent of 40.00 in a slot machine.

Everything was great until the rep told me my point total they had on file for my 2 cruises. I went to book our 2021 January cruise and wanted to add something to our September Oasis cruise so I called the Casino Royale line. We sailed January 4th with 9 of us including our grandson so we knew Casino time would be down but knew we only needed to get 1114 points (piece of cake). My wife and I sailed on Serenade with my parents in September and I accumulated 1386 not many but enough under the circumstances. Anything under it is really counter productive benefits wise. Let me tell you that we cruise twice or more a year and ALWAYS make sure we get to the Prime level. We treasure our points, we watch them like a hawk, and we all know that the 2500 point threshold gets you to a level that gets you the free cruise, free drinks in the casino. We all know who we are and we all know what benefits that come from gambling while we cruise. I am hear to warn each and every cruiser that uses the 'benefits of our losses' to become Prime members or higher in the Casino.

Casino royale free games online